Perharps for the fact of
becoming a mother and for every thing that this involves, you feel suddenly
inverse in a world, until this moment, unknown for you and it is then when you
see how they grow up and how they learn and evolve and, moreover, when you
realised how fast time passes and the constantly changing needs that they
experienced. All of this, united with my investigation task, leads me to dive
into this fascinating world of market reasearch of children.
Through the market research we
try to bring closer the frims with the clients, known them better in order to
offer them services/products more adapted to their likes, preferences and
needs. And for that, it is also important known the children market, even
thought studying this target it is always a challenge.
A challenge that adquires
importance day to day because this young consumers increasingly become part of
the decissions of the buying process at home. What mother has not bought a
product in the supermarket at the insistence of his son at the shop shelve? Or
at the insistence of the child when seeing the advert on the TV? Or what mother has not
succumbed under the sentence “my friend has it”? Because we don’t have to
forget that the main prescribes are the kids, the classemates or the games that
encourage to “have what someone else has”.
For that it is
important to understand this segment, understand the behaviour of the kids. How
do they think? How do they act? What do they need? How do they connect with the
brands? How do they absorb all the inputs they get? What influences in their
decisions? How do they interact with their friends?...
But if we analyzed in detail
this target, not only we need to understand well their behaviour, their
concerns and their motivations, we also need to take in account the complexity
of this segment due to their fast evolution, what they like today they don’t
tomorrow and that is because they are constantly searching for
the novelty. An other aspect to
consider is that it is a target that develops themself so quickly for the reason that in the short term they have fundamental changes, concluding that nothing has in common a kid 5 years all with one of 9 or this with one of 12.
Therefore we must made products/services to mesure for them. for each moment of their childhood and is for this that when we face an investigation with children we need to take in account different facets:
- Headed Target: Important to define what ages we would like to collect because we must do small age cuts (3-5 / 6-8 / 9-11 / 12-14) or we can also have the need to study unique ages (P4 kids, kids from the 1st year of the primary school, ...) because their tastes and opinions are really different and what can perfectly fit with a 5 years old child can not fit with on of 8 years. Another important topic when working with kids is getting the fathers or tutors permissions for child under 14 years old.
- The interviewers: It is important to select well the interviewers because they need touse a language adapted to the children. Moreover, they need to be albe to stabilshed a good relation with the kids in order to extract food information from them.
- The questions and the wayof asking them: It is important adpat the questions to the target language and at their comprehensive level, this implies using comprehensible scales for them and easy to answer, supported in many occasions with draws or incons very easy for them to identify.
- The techniques to use: These are manyany and varied and it will highly depend on the product/service that we are valuing or on the information we need to apply one or another. At the generic level we can speack about quantitative studies (hall-test, home-test, pre-test and post-test, studies about habits, use or actituds, conjoint analysis, etc.) or also qualitative studies (kid observation in situ, focus group, projective techniques, etc.).
Finally, it is important to remark that the brands must take in account that we are facing a permeable and influenced target and more than beyond the law, the brand should approach them in a responsible way.
If we keep in mind all these aspects we will realized a good investigation that will help us approaching this small consumers that are usually the most demanding.
Mónica Rabasó